User Experience Researcher

Lagos   |   Full Time



Gokada is a leading technology startup in Africa's largest economy, Nigeria, and has the potential to become one of the most impactful companies in all of Africa.

Gokada’s services include instant parcel delivery, food delivery, ride-hailing, and more. Currently headquartered in Lagos, Gokada is in the process of expanding to other cities

Our Vision is to be the biggest Super App for Africa and we aim to make African Cities easier, better and more enjoyable to live in by empowering lives of people through technology.

Job Summary

We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. 

Job Dimension

As the UX researcher, you would report directly to the Head, Engineering and would be responsible for inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the Product Design team better understand what would make a user’s experience more intuitive, accessible, and seamless.


  • Conduct primary and secondary user research.

  • Conduct and evaluate quantitative and qualitative research.

  • Perform market and ethnographic research.

  • Work closely with cross-functional teams to identify and evaluate research topics.

  • Plan and implement user research strategies and methodologies.

  • Advocate research findings to diverse audiences through written and oral presentations.

  • Mentor and coach junior UX researchers on the team.

  • Perform usability studies with consumers.

  • Ask questions, gather data, and analyze data.

  • Use a diverse set of UX research tools.


  • Four or more years of UX research experience

  • Ability to quickly and effectively share research results

  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration

  • Ability to formulate specific, answerable, and practical questions

  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

  • Experience with remote testing tools

  • A strong desire for creative problem-solving with a positive attitude

  • Excellent time-management skills

  • Fluent in spoken and written English


  • Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)

  • Previous startup experience a plus

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